To reach Concourse D, take a left out of Concourse E, or to reach the other concourses take a right and walk along the connector. The postmark or automatic date of receipt of the email notification is the determining factor for compliance with reporting deadlines. For prohibited items open http://www.tsa.gov/public/ For Global Entry info open cbp.gov.globalentry/about Security checkpoints are open at the following Concourses, operating at different schedules: 2023 Red Cirrus, LLC. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288Special Drawing Rights (approximately $1,700.00 US) per passenger. 1,500. With a phased approach, new developments are due to be launched yearly through 2026, with some recent evidence of expansion of the terminal lobby. * Hours are subject to change without notice. CLT - Charlotte, NC - Charlotte Douglas Airport, Connecting Flight? All claims are investigated thoroughly and the final decision to approve a claim rests with TSA. What are the airlines responsibilities when your bag is lost? All Rights Reserved. Contactlost and found to locate items left at the security checkpoint. There are 8 gates numbered D1, D3-D6, D8, D10, D13, and the closest security checkpoints are D and E on the east side of the terminal. Passengers may wish to consider purchasing additional insurance for valuable items. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. The following rental car companies operate at CLT: Hot Tip: Check out credit cards with car rental insurance so you can save money on expensive insurance through the rental provider. Safe travels! The main terminal is the central body of the airport and consists of 3 levels. The information provided is for informational purposes only and should not be considered financial, tax or legal advice. You will find a summary of the topics for the most frequently asked questions here. Charlotte, We really appreciate it! If you have to wait for the shuttle please wait inside the terminal or outside the terminal if you please and weather permits. If in doubt, please contact each agency individually. FRALH12345) by email. Are incoming and outgoing flights for domestic travel in same concourse? Need to change, cancel, or edit your flight itinerary? You can report the damage to the Lufthansa baggage tracing counter at the airport. You can change the delay claim to a total loss claim any time within two years from the original delay claim filing date. Here's the rundown though, of who you'll want to call for finding a lost item from Charlotte Douglas International Airport. ** Day Pass for any passenger. If, after baggage reclaim has ended, you have not found your baggage, please report this immediately to the baggage tracing counters or, as is possible at most airports, preferably online. No responsibility will be taken by the bank advertiser for these comments. Contact TSA for additional information about filing a claim. If you have already filed a claim please contact our Call Center to receive information about the delivery status. Most importantly, if the delivery address or your contact details are incorrect or if they have changed, you can amend these here. It would be helpful to know the length of each concourse and/or how long it takes to get from one gate to another. The Federal Tort Claims Act governs the way your claim is processed and establishes your rights in regard to your claim. Considering the number of passengers CLT serves, its quite a compact airport and does not require the need to travel by train or shuttle in between departure areas all concourses are accessible by walking. Email. The Information Counter (tel. If you book with airportparkingreservations.com, parking starts at just $5 per day with all hotels and off-site parking lots offering free shuttle services to/from the airport. Destinations Served: 179 nonstop destinations globally If your baggage is damaged, please report this immediately at the airport or online, or within seven days at the latest. To connect, select the network CLT Free WiFi and launch your browser. If you cannot find your baggage upon arrival at your destination, notify Copa Airlines baggage service that you have not received your baggage, before leaving the airport. If youre in a rush or are just looking for the most convenient option, then a curbside valet service is available at the far east end of the departures level. Interactive CLT Terminal Map. Although airlines are not required to cover fair wear and tear, airlines cannot exclude liability for damage to wheels, handles, straps, and other components of checked baggage. The Embassy Suites by Hilton Charlotte is not only close to the airport, but other area attractions as well like Bank of America Stadium, Charlotte Motor Speedway, Discovery Place Science, and SouthPark Mall. Charlotte Douglas International Airport consists of 1 main terminal and 6 concourses. It is essential that you keep this. Please retain this together with all your flight documents, especially your boarding pass and the baggage claim tag. Chat With Us 24/7. 1200 New Jersey Avenue, SE We are always very sorry when this happens and take all the necessary steps to get your baggage back to you as soon as possible or to compensate you for any damage it may have suffered. These devices are intended to assist passengers with a disability to hear, see, communicate, maneuver, or perform other functions of daily life. Call 704-359-4647 when you are ready, or stop by the designated booth to request pickup. This is in the same building as the car rental center with hourly parking available on levels 4 to 7. We apologize for the baggage issues you have experienced. Airlines are not responsible for pre-existing damage to the bag or if the damage was caused by improper packing. Please note: The term Charlotte Douglas International Airport CLT as well as all associated graphics, logos, and/or other trademarks, tradenames or copyrights are the property of the Charlotte Airport authority and are used herein for factual descriptive purposes only. CLT has 6 on-site parking options for passengers suitable for short- and long-term parking. Please save your control number; you will need it when communicating with TSA and to check your status. Copyright 2020 Corporate Flight Management d.b.a Contour Airlines. Concourse A has a total of 19 gates split across 2 areas. Redeem miles AAdvantage FAQs Customer service FAQs Passenger rights - Canada Back to top ** Day Pass for any passenger. Day passes can be purchased for the American Airlines lounges and hourly passes for Minute Suites. The law applies in the case of both national and international carriage between contracting states. Luggage: CLT has no luggage storage facilities inside the airport. On domestic flights, airlines liability for lost or damaged assistive devices is the original purchase price of the assistive device. 1,500. For all comments about this website, please click here to contact us. You can map your route between two points across multiple levels of the terminal and view estimated walk times between two points. You will not be contacted if the item was not turned in. When you lose an item in CLT, the department you need to contact will depend on where you lost the item: Information Services: CLT has information desks in the center of the ticketing area and baggage claim. Please note: All claim forms, with required documents, must be submitted within 30 days of arrival. Screening at certain airports is performed by private companies and not TSA. We may be compensated when you click on links from one or more of our advertising partners. Please click here if you want to report about Delayed Baggage. For most INTERNATIONAL flights, a treaty called the Montreal Convention applies to the carriage of baggage. Track Flights, Search Fares, Locate Airlines. We have Answers. FRALH12345), and also change your details. Damaged Baggage. Provide as much detail as possible including receipts, appraisals and flight information to avoid delays. Air Canada, American Airlines, Contour, Delta Air Lines, Frontier Airlines, JetBlue, Lufthansa, Southwest, Spirit, Swiftair, United Airlines, Viva Aerobus, and Volaris operate out of Charlotte Douglas International Airport. If your baggage has not been found within five days of reporting the delay, we will require a detailed description of the item of baggage and its contents. Please report any damaged baggage immediately so that we can attend to the matter as quickly as possible. Receive email updates about the latest in Safety, Innovation, and Infrastructure. If you can't find what you're looking for, you can use the text search function or one of our various contact options. Charlotte/Douglas International is a "smoke free" facility like all other City-owned facilities in Charlotte. Youre able to use any TSA PreCheck lanes at any U.S. airport once your application has been approved and you have received your Known Traveler Number. Airport status is only available for US airports. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Number of Bags Received * Required. Do I go to gate at CLT to check in? Our support team is just a click away! Southwest Airlines operates out of Charlotte Douglas International Airport and flights usually depart and arrive from Concourse A. American Airlines, Delta Air Lines, and United offer curbside check-in at Charlotte Douglas International Airport. Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost. Airline Baggage Services Air Canada +1-888-689-2247 Visit their website American Airlines Visit their website Contour Airlines +1-888-332-6686 Visit their website Delta Air Lines +1-800-221-1212 Its possible to walk between the 2 furthest gates within 15 minutes, and for passengers with any mobility issues, wheelchair assistance can be provided by contacting your airline. Baby Facilities: CLT has 3 nursing rooms located on the upper level of the atrium near the chapel, in the Concourse A connector, and near the D/E connector. For DOMESTIC travel, airlines are not required to compensate passengers for items they have excluded in their contracts of carriage. Parking for disabled passengers is available in all parking lots and shuttle buses are accessible for wheelchair users or those with mobility concerns. Our customer self-service tool below can help with changes to existing reservations! Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 Distance From Uptown Charlotte: 8 miles (13 km) Website: cltairport.com Phone Number: 704-359-4013 Destinations Served: 179 nonstop destinations globally Daily Flights: 1,424 Flight Information: Departures and arrival information can be viewed online. #C, Charlotte, NC 28217, On an airplane or within the boarding area: contact the, In a restaurant or inside the food court: contact HMSHost at, In a shop: contact the Paradies Shops at 704-359-1890. Please provide a description of the damage (500 character limit) Attach Pictures . An attendant will park your park vehicle and help you with luggage as needed.. A variety of car services are available, including car washes, NC state auto inspections and more. Daily: 4:15 a.m. - 10:30 p.m. Airlines are free to pay more than the limit, but are not required to do so. Contact Reservations Back to top Concourse D is located on the east side of the airport and is the main concourse for international flights. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. Thank you. If your baggage arrives late at your destination, you can purchase necessary replacement clothes such as underwear and swimwear, as well as toiletries, and submit the receipts for reimbursement. On the form, choose 'Status of delayed bags' from the 'Subject' pull-down menu, then fill in your information. 2 security checkpoints at Charlotte Douglas International Airport have TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. Charlotte Douglas International Airport does not allow passengers to remain inside the secure area overnight, so if youre looking to sleep at the airport, this would be landside, requiring you to re-clear security the following morning. Airport: Charlotte Douglas International Airport (CLT) Keep left at the fork to continue on exit Goode Freeway following signs for I-485 Inner N./Huntersville and merge onto I-485. Free Wi-Fi is available at CLT for passengers to use in all public areas. The Sheraton Charlotte Airport Hotel offers guests access to 2 pools, a fitness center, laundry service, car rentals, and a complimentary shuttle to surrounding destinations and the airport. Reach out to us on one of our various channels below, at any time, and we will assist you shortly.
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