When we arrived and those big wooden front doors opened to let us in, we knew we were home again! I never waited more than a moment for one of them to serve me. We were lucky to get one for the end of the week. If youre into premium spirits and liquors and plan on drinking a lot of these then the Excellence club might be worth it. Its a simple fix I will remember for all future trips. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. We estimate they took away about 25% of the pool chairs and restaurant seats. This Greg Norman-designed course was the first course in Latin America to stage a PGA tour event and has a recurring event every October, so you know the course is legitimately good. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. Can't complain about eating next to the ocean with chips and guac. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to share your feedback with the TripAdvisor readers. And the people - the amazing, wonderful, engaging people that work at ERC make it the special place that it is, and they keep us coming back time and time again. So worth the upgrades. Brands such as Grey Goose, Johnny Walker Black are available. Having stayed in the slate of resorts that the Excellence group has in this region. In summary, Excellence is back to providing an amazing relaxing tropical vacation with a few safety modifications. 24,051 reviews. There are several large groups of single men in their early 20s and it very much gives a frat/college party vibe to the resort. Prepare by getting your name on the books and grabbing a drink, or two. 1 (888) 307-2623. Occasionally, there was a waitthis was the longest on the weekends, but plan ahead. Excellence Riviera Cancun, Riviera Maya: See 24,099 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. No sign of any Mexican Food like you would expect to be available? The service was outstanding, the food was delicious and the resort was super clean. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. It is just a slight reduction that you wouldn't notice if you haven't been there before. We visited Excellence Riviera Cancun - again - for the ninth time since 2015. The main steakhouse in the resort was pretty underwhelmed by this offering. Dreams resorts All your questions answered! The resort was about 60% capacity, plenty of time for extras - we didn't really see a difference. They no longer give you menus at the restaurants, probably for safety. This is definitely a more remote location compared to the resorts in the Playa Mujeres location, so if youre wanting to get out in the clubs of Cancun or do some shopping then this might not be the right location foryou. With a wide selection of choices and open for breakfast, lunch, and dinner you really cant go wrong with this choice. Does Excellence Riviera Cancun have airport transportation? Whether we were at the pool, in the lobby, or in our room the Wi-Fi signal was pretty good. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. For more on the Excellence Playa Mujeres, check out our review here. Other amenities offered include a business center, laundry services, and airport transfers. By noon, it's no longer refreshing. Also, the tequila options are a joke. This is the main buffet at the resort and is most likely the restaurant that you will frequent the most. It has been a pleasure having you with us and we look forward to hosting you back soon. We really liked the Italian offering here. For those wondering what the differences are between Excellence Riviera Cancun and Excellence Playa Mujeres, the amenities and rooms are largely similarly, but Excellence Playa Mujeres is a farther drive from the airport (45 minutes) and its beach isn't quite as impressive. Review. Our driver wore a mask and we did too in the enclosed space. They were waiting with a very comfortable luxury SUV for us outside the airport. This was slightly disappointing for us and seems to be a common trend throughout the Excellence chain of resorts that they miss on the local offerings. We really appreciate your detailed feedback. The restaurant was aesthetically designed in a minimalist Japanese vibe and the food was really good quality. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. This island was the first landing spot of Christopher Columbus in 1492. Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your opinion with other travelers.Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Also, the water was way too warm for almost all the pools. Wonderful! Other than requiring masks the Cancun airport was operating like it always has. The staff knew exactly what we needed and got the job done. Its a thankless task and there is only going to be one winner in this battle, but all credit to the staff for doing everything they can to make the beach look pristine. The Excellence Riviera Cancun was around 10-15% cheaper compared to the Excellence Playa Mujeres resort, so if you are looking for a good value option with top quality service and food the Riviera Cancun resort is a strong choice. The Indian food is actually legitimately good and quite authentic. Firstly, if you like swimming in the ocean, this isnt the most ideal place to swim. It can be hit or miss. A Lot of these all-inclusive resorts arent located near towns and local restaurants, so you need the food to be good and the Excellence does not disappoint on the food. Before you go, Id recommend downloading the Excellence app. On the other hand, we are disappointed to read that the mattress and pillows were not comfortable to rest properly, but please, rest assured that your concern has been addressed to the appropriate department to take it into consideration. From what we have read from the reviews, Excellence has really stepped up its game in creating a clean and safe environment in these uncertain times. Thank you again to all of you for making our time at ERC so incredible., Until next time - we'll see you again in April 2024! When we called the airline, we were told by the system it was a 2-3 hour hold time as expected with weather issues. I would recommend you go there, much better value. Please see our partners for more details. There are several restaurants and none disappoint. Please, receive our warmest regards from The Excellence Collection. The standard and variety of food on offer was really top quality. We talk about changes to the resort, our experience. You will be greeted with a glass of bubbly and youll be checked in, in a matter of minutes. In addition, the food area is an important aspect we consider and thats why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal at some restaurants. Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles). This category only includes cookies that ensures basic functionalities and security features of the website. Hard Rock Hotel Riviera Maya is a hotel located 76.4 km (47.368 mi) or 1 h 14 min away from Cancun International Airport. The club lounge is basically a private bar/restaurant area that is open all throughout the day. Bottles of spirits are also included in your room. We promise to congratulate the staff, especially those you named on your behalf for their contribution to your wonderful experience whilst in our property. Yes, dry cleaning and laundry service are offered to guests. Overview. The decor and the style of the restaurant were very nice, we sat in an open courtyard that had a nice rustic feel about it. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Ensuring proper protocols are in place. We worked out our new flights and needed to change our airport transfer. If you want a specific liquor, just request it. We were able to get a covid test at the resort to return to the US. A couple of the restaurants are adult only as well. When you actually compare it to its sister hotels in Playa Mujeres you can actually look at this Excellence resort as being competitively priced. Necessary cookies are absolutely essential for the website to function properly. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,026 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All-inclusive Carr. Entertainment and hospitality went above and beyond. The staff at ERC are nothing short of amazing. We noticed this wouldnt be the case with all the resorts nearby, as many had large piles of dry seaweed along the shore covered in sand gnats (this didnt happen at the Excellence). The resort was apparently full, but it really didn't feel like it. They havent been too bad overall, mainly just drunk, loud, and playing music at all hours of the day. The driver was friendly and We never leave reviews, because all the other great reviews are true about this place. Its authentic Mexico and well worth a visit. SPORTS & ACTIVITIES 11/10 rating. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This is an adults-only resort, so if you were planning on bringing the kids, you may need to think twice about this resort. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The pork was so succulent and delicious. Everyday the backhoe and workers show up and shovel copious amounts of seaweed only to reappear within minutes. Airport - Arrival was quick and easy. However, the food is below average. Book Excellence Riviera Cancun, Puerto Morelos on Tripadvisor: See 24,104 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. Excellence Club benefits: If youre not too fussed about the price of the treatments. This Asian eatery serves up a huge range of your favorite Asian staples such as sushi, ramen, tempura, udon, and Pad Thai. Spice was the best meal we had there. Unfortunately we were too stressed out to remember names, so all we can say is, "Thank you, Excellence. The resort in general is a little older, so if you are looking for a resort with a modern aesthetic this probably isnt the place for you. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Come together, come alone, regardless you will have an amazing time. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Excellence Riviera Cancun: Top Notch. The entire staff at the resort wore masks the entire time. Please, receive our warmest regards from The Excellence Collection. I had great fun with Gustavo, Paula and Brenda - the entertainers. They decorated our room on our anniversary and on our final day they brought us beautifully decorated coconut drinks, fruit tray and decorated a mat near our beach chairs with sand art - AMAZING! Overall the room was nice if not a little bit dated. He interacted with every person in ever activity we did and made sure we were well taken care of. I would recommend getting more comfortable/soft sheets. The Excellence club has a range of benefits that are included in your package. Gonzalo literally made every activity fun. The food also sets this place apart. Just remember to speak a little louder and clearer than usual and that overcomes the issue. There are more places to choose from in the, excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun, Frequently Asked Questions about Excellence Riviera Cancun. The Hibachi (Spice) - WOW! It means so much when it comes from our guests. Excellence Riviera Cancun 24,078 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! The destination is home to luxury resorts, two of which are Excellence Playa Mujeres and Beloved Playa Mujeres - both honored with TripAdvisor Travelers' Best of the Best award this year due to offering guests a complete experience of world-class service and luxury amenities. We started off with bloody marys in the morning and progressed our way through a variety of drinks throughout the day. However, the shuttle driver made this long drive enjoyable, conversational, and still a positive experience. A. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Please, receive our warmest regards from The Excellence Collection. This was a great night out, the food was delicious and the chefs were really entertaining and talented. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We regret that we were not able to meet your expectations in terms of food and drinks since is one of our main goals for our guests satisfaction. On top of everything, the entertainment team was superb. The staff at the Excellence Riviera Cancun do everything they can to keep you entertained throughout your stay. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are pleased to know the services you enjoyed throughout your holidays staying at our property, although we are sorry to read that there are a few things we need to work on, as The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. The entire staff at the resort wore masks the entire time. Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. Due to the spread-out nature of the beach, this was our go-to spot for relaxing throughout the day. We recommend calling ahead to confirm details. The front desk already had our test scheduled based on our departure time when we checked in. #1 of 10 all-inclusives in Puerto Morelos, Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Modern, luxurious rooms are huge and have big whirlpool tubs; all have balconies and some have ocean views. Toggle The Excellence Collection. Whats included in the all-inclusive package. We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. Package deal Contact accommodation for availability. One other thing to note on departure is that although checkout is at noon, the Excellence encourages you to use the pools, bars and restaurants while you wait for your shuttle. Stocked Mini-bar with all of the goodies you could ever need. Cancun hotel zone, PDC, Playa Mujeres, Isla Mujeres??? With the Excellence club, you definitely do get a little more privacy. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. There is a lot to be seen in this area of the world. Its a must-try if you like Asian food and was our favorite restaurant on the resort. This award-winning hotel's designed like a swanky Spanish hacienda, and there's a beach right outside. Our first stay in 2019, Playa Mujeres was 5-stars all they way. I can't decide on ERC or EPM. Because the ocean was not appealing, the pool areas were packed. The staff here at the Excellence Riviera Cancun put great effort into keeping the guests entertained with some genuinely interesting activities. 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. The staff speaks multiple languages, including English and Spanish. The customer service was unmatched. Infinite Excellence, for Adults Make our Riviera Maya All Inclusive resort your adults only home away from home. Only two of the pools are heated and these are only heated in the Winter. We visited UNICO 2 years ago, very similar all inclusive pricing, with outstanding food and good alcohol selections. The pools are kept very clean, we noticed the staff doing tests on the water every night. Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share your feedback with the TripAdvisor readers.We are glad to read that our staff made sure that everything was absolutely taken care of and every request was delivered going out of their way. The pool scene at the Excellence Riviera Cancun is first rate. However, guests are not required to wear a mask anywhere, but there is space available everywhere. We would suggest booking before you go. The building could use some maintenance. You name it and they have it. This is the version of our website addressed to speakers of English in the United States. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers. On the morning we left they had added a few inches of water back so it was back up to the level of the filters. It was handled beautifully with no issues at all. Our room was cleaned in the morning around 10.30 am each day and there was a further turndown service and quick room spruce up in the evenings. Generally speaking, the Cancun Hotel Zone is very safe for families. Book your next, safe vacation: Excellence Riviera Cancun - Adults Only - All Inclusive. Like most all-inclusive, there is a wide selection of evening shows and entertainment on offer. SUITES BREAKDOWN QTY Junior Suite Spa or Pool View 194 Junior Swim-Up Suite Spa or Pool View 74 Junior Suite Ocean View 10 Is parking available at Excellence Riviera Cancun? We never leave reviews, because all the other great reviews are true about this place. The food on offer is basically an amalgamation of all of the other restaurants on the resort plus all of the typical buffet options such as an omelet and burger station. The staff here were very good and the service was seamless, but the food definitely was a letdown. Its a very smooth process. Always an amazing time - friendly and helpful staff, great location and food. If you want to grab yourself a deal there are daily offers that are available. Please, receive our warmest regards from The Excellence Collection. The rooms have a more traditional design than some of the Excellences newer offerings and as a whole, it lacks as much of a luxury feel when compared to the Finest Playa Mujeres or the Beloved. This website uses cookies to improve your experience while you navigate through the website. The entertainment is fun, especially the Silent Party nights. If you are looking for a resort with a conveniently located course on the resort then we suggest you check out the Excellence Playa Mujeres resort. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Other than requiring masks the Cancun airport was operating like it always has. We booked an excellence club 2 story room both times, excellence club is the adult only building. We will pass your kind words along to the entire team. SELLING PRICE: $1,500 USD. When we stayed we were in Junior with a rooftop plunge pool. Thank you Javier! Bike ride is a great escape from this great escape. If you are really into your golf then your best option is the El Camalen Mayakoba Golf Course. The Riviera Cancun resort is definitely on the more premium side for resorts in Cancun, but when you consider the quality of service, food, and the overall feeling of luxury that you get when you stay at this resort, it is well worth the premium. The. It is just a slight reduction that you wouldn't notice if you haven't been there before. As you approach the doors they will automatically open. The spicy red sauce that was described to be in the Buro Callejero has zero kick which was disappointing. We recommend going around an hour before the tour commences to get on the tour. If everybody just left them in the water when not in use, there would be more than enough available. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. Already have reservations to return again. We stayed in a junior swim up suite and had plenty of space, including a gorgeous room and deck. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. It is not necessary. We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. The grounds (and beach) were impeccable, the staff was above and beyond helpful, and the food was delicious. The day usually starts at 8:30 A.M. with yoga and ends between 10 P.M. and midnight with a band or a dance party. If you stay in an Excellence Club room the bottles in your room are upgraded to premium spirits. We didnt really see anyone swimming in the ocean when we visited as it really was too choppy for a dip. A szllshelyen (Excellence Riviera Cancun All Inclusive - Adults Only) . The typical go-tos for bar food such as Nachos, Burgers, and Tacos are available. This is the place to be if there is any game or sporting event. On the flip side of that if you like to be in amongst the activity and mingling with other guests then the Excellence club may not be for you. The resort has everything you could imagine for a relaxing getaway. The service was that of a 5-star resort and the staff were genuinely just friendly, which was great to see and made you feel so much more at ease. We came with my work for a Presidents Club trip, and we had an absolutely wonderful time! Throughout the day there was a slate of events on from table tennis tournaments to cooking classes there are an array of things to keep you occupied throughout the day. By clicking Accept, you consent to the use of ALL the cookies. Excellence Riviera Cancun is an excellent choice for an adults only all inclusive, Riviera Maya honeymoon , vacation or a wedding in Mexico. Thank you to all the employees of the resort from bartenders, waiters, chefs, entertainment people, cleaners, pool guys, concierge and everyone else who makes The. There are really only a handful of features that we see real benefit in. The Excellence Riviera Cancun Hotel in Riviera Maya is a splendid tropical oasis for adults-only set directly on the white-sand beach of Puerto Morelos. Plan to use the bathroom before leaving, because there is nowhere to stop along the way! 0:00 / 16:36 Intro Excellence Riviera Cancun Review | Cancun's BEST All-Inclusive Resort The Map Pinners 2.85K subscribers Subscribe 284 Share 32K views 11 months ago CANCN We're finally. Entertainment team was excelente! Excellence Riviera Cancun is an adults only resort (18 years and over).
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