We'll do our best to get back to you in the next 24 hours. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. You already know that. Enter your gift card PIN in the PIN field when prompted. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. This means sellers set the ticket prices. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Dorado, PR 00646, Metro Office Park StubHub is an eBay-owned company that allows people to either buy or sell tickets online. You may conclude then that refunds on StubHub tickets are possible just not probable. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. I think I'm golden and I made my sale. We will process the refund to your original payment method within 5 days. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Guaynabo, PR 00968. Sign in, or if youre new to StubHub, sign up for free. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Customers can keep their credits if they like. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. On March 7th, StubHub emailed Marrali a copt of its refund policy. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. Fatsuma Stagehand Horrible customer service. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. South Carolina, Great so in the future dont use stub hub because you cant get your money back. A million dollar company can not compensate a loyal customer a few hundred bucks. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. After this experience, I'll take my business elsewhere. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. A Personal Loan can help you mitigate losses and get back on track. There's a class action lawsuit against StubHub from other customers who want a refund too. and take advantage of this neat service whenever you need it. You will enter your community username and new password and done! Offers may be subject to change without notice. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. How to Contact StubHub for fraudulent tickets. Ticketmaster will be the only place selling VIP Tickets though. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. Please note that, for canceled events, no . StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Postponed events may not be eligible for refunds. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. Find contact information here. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. For customer support people can visit their help topics to search for answers to questions or browse popular topics. but I havent been able to get in contact with anyone from StubHub. Help us improve this article with your feedback. If you have already been paid, we'll charge your credit card on file to recover the payment. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. 6:00 AM - 7:00 PM PT weekends. The corporate office phone number is 415-222-8400. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. A few days later I'm only paid out for 1 set of tickets. Remember, your order is covered by our FanProtect Guarantee." Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Had a concert canceled because of COVID-19? Another way you might reach the company is by sending them an email. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Explain your scenario, and provide any applicable evidence. Ticketmaster for Ever. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. If I did I woulda dropped my price or took my friend to the game. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. You can also try refreshing your Listings page. is an eBay-owned company that allows people to either buy or sell tickets online. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Did you find it helpful? 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. AND TOLD ME THAT "Recine. this link is to an external site that may or may not meet accessibility guidelines. Danielle is the author of this solution article. North Carolina If you feel like StubHub cheated you, you could take action against them. Maryland: Contact us United States and Canada. 1.866.788.2482. The company prides itself on being a Fan-to-Fan service. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Covid 31 Refunds 41 StubHub 211. We just sent you a welcome email. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Find contact information here. From everything weve seen, the StubHub customer support is quite thin, to say the least. . StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. On March 7th, StubHub emailed Marrali a copt of its refund policy. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. Review the StubHub return and refund policy at ReturnsAndRefunds.com. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Just log into your DoNotPay account using any. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25.
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